0860 OUTSOURCE info@outsourcedit.co.za

IT SOLUTIONS

  • AD-Hoc – Consulting, Troubleshooting and onsite support
  • Outsourcing (From 1 hour a week to full time staff placements)
  • Remote helpdesk support solution

Pro-active support: We proactively manage your servers, personal computers and laptops. Our proactive support measures include:

  • Automated and manual server maintenance and automated PC support
  • Asset tracking
  • Patch and security management

Re-active Support cover and escalation: Our reactive IT support options for in-house IT departments are designed for cover and escalation. We will firstly attempt to resolve the problem remotely and then send an IT Support agent to your site. Response and resolution times are within stipulated Service Level Agreement time frames. The main support services are:

  • Re-active server support
  • Re-active workstation support
  • Re-active mobile user support